Frequently Asked Questions
Everything you need to know about your next ride.
How are Haro bikes shipped to customers?
All bikes are shipped 85% assembled in a heavy-duty cardboard box. You will need to install the handlebars, front wheel, pedals, and seat, and perform a basic safety check before riding.
What is your return policy for bicycles?
We offer a 30-day return window for all unused items in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Do Haro bikes come with a warranty?
Yes, every Haro frame is covered by a limited lifetime warranty against manufacturing defects. Components and finishes are covered for one year from the date of purchase.
How do I determine the correct frame size for me?
We provide a detailed sizing chart on each product page based on height and inseam measurements. If you are between sizes, we generally recommend sizing down for more control or sizing up for stability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm to help you get on the trails sooner.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor the delivery progress via our shipping carrier.